SHIPPING FAQ
WHERE DO YOU SHIP?
We currently ship to street addresses in the Dhaka.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
It takes 2 days in a working day by our person after you place an order and we complete shipment. For Standard shipping, most orders will arrive 1 day a working day after shipment is completed.
We are not liable to any shipping delays, nor loss of any kind caused by unforeseen and uncontrollable circumstances, such as unreachable recipients, invalid addresses, weather conditions that affect delivery, customs clearance delays, and so on. In these situations, Fantasy Metal will try its best to notify customers of the delay, and if possible, make new delivery/collection arrangements with an estimated delivery date.
HOW ARE SHIPPING COSTS CALCULATED?
We ship all products directly from our Motijheel warehouses and shipping costs are calculated based on the distance of your order.
IS IT NECESSARY FOR ME TO PROVIDE IDENTIFICATION WHEN I RECEIVE THE PACKAGE?
No, it is not necessary. Our partners will deliver the package according to the shipping address. Please make sure your address information is correct.
WHAT SHOULD I DO IF I HAVE FOUND SHIPPING DAMAGE OR WRONG ITEMS?
All Fantasy Metal packages are in perfect conditions and are sealed at the warehouse before they are shipped to you. Please check the packaging box and see if there are any signs of damage, or if the package has been opened during transit. If the box is damaged or items missing when you open the package, please contact our Fantasy Metal Customer Service number +880 1818 757 699 and we will help you troubleshoot the issue.
DO YOU DELIVER TO POST BOXES?
No, we can only deliver to a street address. The recipient must sign the package at the delivery address.
WHAT HAPPENS IF I GAVE THE WRONG DELIVERY ADDRESS?
Once the order has been shipped, we cannot change the delivery address. In the event of an order being delivered to an incorrect address, or cannot be delivered at all, we will inform you by email. The couriers will hold the package for 5 days, and you may contact Fantasy Metal or our delivery partners to arrange for another delivery. If we do not hear from you within 5 days, the package will be returned to Fantasy Metal and you’ll be responsible for the return shipping fees, which will be deducted from your refund of the product’s retail price.
WHAT IF THE PACKAGE WAS DELIVERED TO THE WRONG PERSON?
Please contact our delivery partners or Fantasy Metal Customer Support Number +880 1818 757 699 to get assistance.
HOW DO I CONTACT Fantasy Metal IF I HAVE ANY QUESTIONS?
Please contact us at info@fantasymetal .com or call us to
+880 1715 283 869
+880 1885 835 532
+880 1618 757 699
We’d love to hear from you!